Privacy & Cancellation

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WHAT WE MAY COLLECT FROM YOU

We may collect, store and process the following information about you:

• Name, Contact information which include your email address and  contact telephone number. 

• Demographic data such as postcodes, preferences, interests and hobbies.

• Other information relevant to customer surveys and / or offers.
   

Please note that the above such information may be collected in numerous ways when you visit and register for any training course on our website, when you request any information or partake any ongoing survey or promotional activity. 

 

 

HOW WE USE YOUR INFORMATION

We use information held or collected about you in the following ways:

• To respond to your enquiries and requests.

• We may also use information collected to help improve our products and services.

• To ensure that content in the Materials is presented is compatible and meets your learning and computer needs.

• Periodically, we may send you promotional emails about new products or services on special offers that meets your interest.

• We may also use your information to contact you for market research purposes and this will be by email or phone.

• We use your contact details to alert you of any changes to our products and services.
  
  CANCELLATION POLICY

• PCT reserves the right to cancel or arrange an alternative date for a course.  In such circumstances, PCT will aim to provide notice of cancellation or change to the Client. In the event of cancellation, the Client will be entitled to a full refund of the course fee, but PCT will not be liable for any other loss or expense arising from this.

• The Client may cancel the course booking by notifying PCT in writing by email as soon as possible. The Client shall cancel the course booking if the delegate does not attend the event. The Client shall cancel purchase of a course within the 14-calendar period (cancellation period), from the date on which the contract purchase is completed.

• All course cancelled after registration will incur a 25% administration fee of the course price, which is not refunded but, the remaining deposit for the course will be refunded. Course cancellation must be requested within 5 working days before course start date. Please bear in mind that cancellation will not be approved after you have been issued a login detail for your online study platform before we receive your request on cancellation.

• A refund of the price at which you purchased the course will be issue within 30 working days. Once you redeem a course, a refund cannot be granted. All refunds will be made to you on the credit, debit and PayPal account used for the purchase.

• Please send all refund and cancellation request to info@premiumcaretraining.co.uk .

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